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In 2012, Florida's Unemployment Compensation was renamed Re-Employment Assistance.

The CONNECT system launched ‚Äčin 2013. The automated system allows jobseekers to file, manage and check in on their Re-employment Assistance (unemployment) claims. The system ‚Äčis available 24 hours a day for claimants to:

  •  Access your account 24 hours a day, 7 days a week
  •  View all of your claim information in one convenient place, including whether you have weeks to claim, issues to resolve, or any requests for additional information to process your claim.
  • Update information anytime – including change of address or phone number.
  • Choose the way you receive notifications from us – either electronically or by U.S. mail.

Contact DEO Directly at 1-800-204-2418

You will first be connected to our Automated Telephone System and presented with several self-service options. If you still need further assistance, you may select to be transferred to the RA Hotline to speak with a Contact Center Representative.

RA Automated Telephone System:

  • Access to information 24 hours a day, 7 days a week
  • Important program messages
  • Basic account information
  • Ability to change your PIN
  • Up-to-date payment information

RA Hotline:

  • Staffed Monday through Friday from 8:00 AM until 5:00 PM EST
  • Information about filing a Reemployment Assistance application
  • Ask questions about requesting benefit payment
  • Obtain detailed information about your account
  • All other inquiries

Other Contacts

Agency Assist - People who need assistance filing a claim online because of legal reasons, computer illiteracy, language barriers, or disabilities may call 1-800-681-8102.

RA Fraud Hotline - Reemployment Assistance Fraud is a third-degree felony and can result in jail time. Report RA fraud online or you may also report fraud by calling 1-800-342-9909.

Employer Contact Line – For assistance related to an employer’s CONNECT account, responding to requests for information, and chargeability issues, employers may call 1-877-846-8770.

DEO has provided the following resources to help you:

Contact DEO with questions and concerns  about CONNECT on Twitter at @FLCONNECTor @FLDEO on Facebook.



For more information on the CONNECT system,
call DEO customer service at
(800) 204-2418
Are you a business looking for information on the new CONNECT system?